GOVERNANCE & INSTITUTIONAL TRANSFORMATION

Governance is designed, not discovered. Most institutions never stop to notice they've designed it badly.

Christopher Davis Advisory works with state and federal public-sector agencies, and with the vendors that serve them, to diagnose how decision authority actually moves through a program, then rebuild the structure so it holds under pressure, staff turnover, and technology change. Engaged directly by agencies or as a subcontract partner to prime contractors, systems integrators, and module vendors.

Decision rights map Federal oversight, the state agency, the systems integrator, and module vendors are each connected to a shared center labeled decision rights. Decision rights Federal oversight Systems integrator State agency Module vendors
Authority moves along every line. Governance design decides where it lands.
ENTRY POINT

Preparing for CMS Streamlined Modular Certification?

Certification review doesn't create governance failures. It exposes them. Whether you are the agency or a vendor supporting one, if a certification date is on the calendar, this is the fastest way in.

See certification readiness services →

Where governance breaks

Three recurring failure modes across Medicaid and HHS modernization work, and where a governance-first diagnosis catches them before an audit or a delivery dispute does.

Decision rights ambiguity

Authority is assumed rather than assigned. When a program hits a hard call, no one is certain who actually owns it until it's too late to matter.

Blurred agency and vendor roles

Systems modernization quietly redistributes authority as technical decisions get made. Left undefined, agency and vendor teams each assume the other owns the call, and the program pays for it in rework and delay.

Compliance without durability

Structures built to clear a specific audit or certification rarely survive the next staff turnover or the next round of federal guidance.

A practitioner-scholar's approach

Advisory work grounded in doctoral research on technology-mediated governance, and more than a decade of applied experience inside Medicaid modernization. The result is diagnosis before prescription: governance structures built to fit how a specific institution actually makes decisions, not a generic template.

Two ways to work together

The same diagnosis-first approach supports agencies directly and the vendor teams delivering alongside them.

Directly with agencies

Governance diagnosis and redesign, certification readiness, program controls, and change management for state and federal public-sector programs.

As a subcontract partner to vendors

Named subject matter expertise in the same service areas, working inside a prime contractor's, systems integrator's, or module vendor's contract and delivery structure, in support of its client's goals.

SERVICES

Governance work, sequenced to fit where an institution actually is.

Available directly to public agencies, and as a subcontract partner to the prime contractors, systems integrators, and module vendors that serve them.

FLAGSHIP SERVICE LINE

Program Governance & Institutional Transformation

A structured diagnosis of how decision authority, oversight, and accountability actually function inside a program, followed by the design work to close the gaps.

Delivered directly to agencies or alongside the vendor teams supporting them.

Services Certification readiness
SERVICE LINE — STREAMLINED MODULAR CERTIFICATION

Certification review doesn't create governance failures. It exposes them.

States, systems integrators, and module vendors keep running into the same root cause: decision rights, evidence ownership, and oversight relationships that were never deliberately designed. This service rebuilds that governance directly, sequenced to be complete before your certification date.

For state Medicaid/HHS agencies, systems integrators, and module vendors preparing for CMS certification review.

Tell me your certification date →

Where certification tests your governance

The review milestones are set by CMS. What they surface depends on whether ownership of the outcomes, the evidence, and the results was ever deliberately assigned.

Certification pathway and service tiers Five stages of Streamlined Modular Certification: define outcomes and metrics, develop and test, Operational Readiness Review, operate in production, and Certification Review, with go-live between the third and fourth. Governance questions surface at the first, third, and fifth stages. Three service tiers span different parts of the pathway. Define outcomes & metrics Develop & test Operational Readiness Review Operate in production Certification Review GO-LIVE Who owns the outcomes? Who owns the evidence? Who answers for results? 6+ months 01Diagnostic 02Governance Redesign 03Vendor Certification Readiness Certification pathway and service tiers Five stages of Streamlined Modular Certification from planning through Certification Review, with go-live between readiness review and operation. Governance questions surface at the first, third, and fifth stages. Three service tiers span different parts of the pathway. Define outcomes & metrics Who owns the outcomes? Develop & test Operational Readiness Review Who owns the evidence? GO-LIVE Operate in production 6+ months before review Certification Review Who answers for results? SERVICE TIERS 01Diagnostic Planning through development 02Governance Redesign Planning through readiness review 03Vendor Certification Readiness Development through certification review
Stages follow CMS's Streamlined Modular Certification milestones. Brass markers show where the review tests governance. The service tiers are illustrative, since each engagement is sequenced to the client's own certification timeline.

What each review tests

In CMS's Streamlined Modular Certification, two reviews bracket go-live.

Operational Readiness Review

BEFORE GO-LIVE

Tests production readiness: whether the applicable Conditions for Enhanced Funding are met, whether functionality for the required and state-specific outcomes has been developed and tested, whether the system will support metric collection and reporting, and whether privacy, security, and training are in place.

Certification Review

AFTER AT LEAST SIX MONTHS IN PRODUCTION

Tests whether the production system has achieved the approved outcomes, as shown by the metrics it reports back to the retroactive certification date.

Both reviews turn on evidence someone has to own and outcomes someone has to answer for. That is the governance question this service addresses. Source: CMS certification guidance

Three ways in

Available directly to agencies, or as a subcontract partner to the systems integrators and module vendors supporting them.

01

Certification Readiness Diagnostic Entry point

Assesses governance gaps against what outcomes-based review will test and produces a prioritized roadmap ahead of your certification date.

02

Certification Governance Redesign Core engagement

Decision rights, evidence ownership, and oversight rebuilt across state, systems integrator, and vendor lines, sequenced to your certification timeline.

03

Vendor Certification Readiness Single-vendor scope

Scoped to one module vendor's governance relationship to the state and systems integrator.

Certification lead and later project manager on one of the pilot programs that shaped today's Streamlined Modular Certification standard, with direct, inside experience of where governance breaks down under review.

Have a certification date on the calendar?

Send the date, the module or program, and where you are on the pathway, and we can talk through whether a diagnostic is the right starting point.

Services Program governance
FLAGSHIP SERVICE LINE

Program Governance & Institutional Transformation

A structured diagnosis of how decision authority, oversight, and accountability actually function inside a program, followed by the design work to close the gaps. Built for agencies navigating systems modernization, federal certification, or leadership transition, where the existing governance structure was inherited rather than designed. Delivered directly to agencies or alongside the vendor teams supporting them.

Start a conversation →
Entry Point

Governance & Decision Rights Assessment

A focused engagement mapping who actually holds authority across a program's key decisions (policy, operations, vendor management, and federal oversight) against who is formally accountable for them. Delivered as a working diagnosis, not a compliance checklist.

Applied Work

HHS Technology Systems as Governance Institutions

Advisory work examining integrated eligibility platforms and Medicaid enterprise systems (MES) as governance environments where policy, operations, vendor delivery, and federal oversight meet, and where authority is won or lost in the details of system design.

Applied Work

Multi-Vendor & Cross-Program Coordination

Coordination and governance structures for programs with multiple vendors, contractors, or subcontracted partners, supporting agencies and delivery teams alike in federal certification and compliance contexts such as CMS.

Applied Work

Program Controls & Executive Operating Rhythms

Designing the recurring structures that keep large programs visible and manageable for agency leadership and delivery teams alike: risk, issue, decision, and action logs; steering committees; and executive operating cadences.

Applied Work

Readiness & Change Management

Prosci-based change management, readiness assessments, and standard operating procedures for organizations absorbing policy, technology, or structural change.

EXPERIENCE

Experience across state Medicaid and human services programs.

More than a decade of public sector work across multiple states and program areas, in roles from subject matter expert to program lead. Engagement details are confidential, so this page describes the kinds of work rather than the clients.

  • Program areas
    Medicaid, integrated eligibility, public assistance, and broader human services programs
  • Systems
    Integrated eligibility systems, Medicaid enterprise systems (MES), enterprise data and analytics platforms, and provider-facing systems
  • Settings
    State and county agencies, working alongside federal partners and delivery vendors
  • Roles
    Program lead, project manager, engagement manager, certification lead, and subject matter expert

Medicaid enterprise modules

Hands-on experience across eight modules, described by function rather than by client or vendor product. Under Streamlined Modular Certification each module is reviewed on its own, which is why module-level experience matters. See certification readiness →

  • Eligibility & EnrollmentIncluding integrated eligibility
    Multiple engagements
  • Provider Management
    Multiple engagements
  • Claims Processing
  • Financial Management
    Multiple engagements
  • Program Integrity
  • Enterprise Data Warehouse
    Multiple engagements
  • Electronic Visit Verification
    Multiple engagements
  • Systems Integrator

Governance, Institutional Design, and Program Management

Helping public organizations structure authority, ownership, and oversight when modernizing or adopting shared solutions.

  • Governance and readiness assessments for new delivery models, covering institutional readiness, change management, and intergovernmental roles
  • Feasibility and governance analysis for shared solutions across programs, including solution ownership, funding strategy, and organizational change
  • Program management office build-out and maturation, including governance, oversight, and multi-vendor coordination aligned to federal requirements
  • Current state assessments, gap analysis, and future state roadmaps covering organizational structure, productivity, staffing, and quality assurance

Federal Certification and Regulatory Strategy

Treating federal certification as a governance mechanism, and building the capacity to secure enhanced funding.

  • Certification strategy and tooling aligned to modernization objectives, with certification embedded in program governance
  • Interpretation of federal regulatory and sub-regulatory guidance for state and vendor teams
  • Review of certification-related deliverables and of proposed outcomes
  • Hands-on experience with outcomes-based certification since its earliest pilots, including coaching teams for future certification cycles

Independent Verification and Validation

Oversight of large Medicaid and eligibility system implementations. Knowing what independent reviewers look for informs how I help teams prepare for review.

  • Led IV&V teams across integrated eligibility, modular Medicaid enterprise system (MES), and eligibility determination and enrollment implementations
  • Project health analysis covering budget, schedule, and scope, with risk and issue tracking
  • Independent observations and actionable recommendations on program management, decision-making, system integration, and risk

Procurement and Technology Acquisition

Supporting how organizations define needs, structure solicitations, and evaluate solutions when acquiring or replacing systems.

  • Requirements development, RFP preparation, and evaluation design, including outcomes-based procurement strategies
  • Business subject matter expertise that translates program policy and operational workflows into requirements and evaluation criteria
  • Re-procurement option analysis that compares current capabilities to industry standards

Data Governance, Forecasting, and Workforce Analytics

Quantitative and policy work on data stewardship, enrollment forecasting, and administrative capacity.

  • Data governance strategy for enterprise data warehouse and analytics implementations
  • Enrollment forecasting with time-series methods, and workforce modeling for caseload and policy transitions
  • Workload forecasting and task timing observation, including statistically grounded sampling methods

Whether you are an agency scoping an engagement or a vendor team looking for a subcontract partner, the conversation starts with the problem your program is facing.

Start a conversation →
INSIGHTS

Writing and research on governance, decision rights, and public sector modernization.

Brief 2026

CMS Streamlined Modular Certification as a Governance Mechanism

A reframe for how certification advisory work gets positioned: from a compliance checkpoint to an ongoing governance structure worth designing on purpose, with decision rights clarified across state, vendor, and federal roles from the outset.

Download PDF ↓
ABOUT

Christopher Davis

Public management practitioner-scholar and doctoral researcher.

Christopher Davis

Christopher Davis brings more than 18 years of professional experience, including 12 years in public sector-related domains, to the practice of governance advisory. His work combines applied expertise in program governance, systems modernization, and administrative decision-making with graduate and doctoral training in public management theory. He works directly with public agencies and as a subcontract partner to the prime contractors, systems integrators, and module vendors that support them.

His research and teaching interests center on public management, collaborative governance, organizational theory, and the intersection of public administration and technology, with particular attention to how public organizations structure decision-making and adapt to institutional and technological change. He has presented doctoral seminar work and conference research on governance, network behavior, and collaborative decision-making in public systems.

  • Doctoral Study
    Doctor of Public Administration (DPA), ABD — West Chester University. Dissertation research on technology-networked decision authority in eligibility administration.
  • Graduate Study
    Master of Arts, Public Management, magna cum laude — Johns Hopkins University
  • Undergraduate
    B.A., Political Science (International Relations) — The Ohio State University
  • Focus Areas
    Program governance, collaborative & network governance, technology-mediated governance, decision rights architecture
  • Certifications
    Prosci Certified Change Practitioner (CCP), Prosci, 2018
CONTACT

Start a conversation.

Direct engagements with state, federal, and multilateral public-sector clients, and subcontract partnerships with the vendors that serve them.